Refund policy

Refund Policy:

Because most of what we sell is handmade and one-of-a-kind, we handle returns on a case-by-case basis.

Damaged or Incorrect Items: If your item arrives damaged, or you received the wrong item, contact us within 7 days of delivery at hola@thepitayacollective.com with your order number and a photo of the item. We'll make it right — with a replacement, repair, or refund, depending on the situation.

One-of-a-Kind Items: Because each piece is made individually, we generally do not accept returns for change of mind on one-of-a-kind jewelry, art, and leather goods. The item pictured is the exact item you'll receive — please review photos and measurements carefully before ordering.

Made-to-Order and Printed Goods: Totes, apparel, and other printed items are produced per order and are non-returnable unless damaged or defective.

Classes, Salons, and Readings: Sensory Universe sessions and other bookable services involve reserved seats and, for online sessions, physical kits mailed in advance. If you need to cancel, contact us as soon as possible — refunds for sessions are handled individually depending on how much notice is given and whether materials have already shipped.

How to Start a Return: Email hola@thepitayacollective.com or visit our Contact page.